Effective Date: 20-May-2025
Welcome to Vroots Cafe (Legal Name: Vroutes Strategic Consulting LLP) (“we,” “us,” or “our”). By accessing or using our website [www.vrootscafe.com] or placing an order with us, you agree to be legally bound by the terms and conditions set out below. If you do not agree to these terms, please do not access or use our services.
1. Acceptance of Terms
By using this website and/or placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions and our Privacy Policy.
2. Eligibility
You must be at least 18 years old to make a purchase on our website. If you are under 18, you may only use our services under the supervision of a parent or legal guardian.
3. User Conduct
You agree not to:
- Use the website for any unlawful, harmful, or fraudulent purpose.
- Disrupt or interfere with the functionality or security of the website.
- Attempt to gain unauthorized access to any part of the website or its data.
4. Intellectual Property
All content, trademarks, graphics, text, design, layout, logos, and other intellectual property displayed on this website are the property of Vroots Cafe or its licensors and are protected by applicable intellectual property laws. Unauthorized use is strictly prohibited.
5. Orders and Payments
All orders placed through the website are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion. Payments must be made using valid payment methods as specified at checkout.
6. Limitation of Liability
To the maximum extent permitted by law, Vroots Cafe shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of the website or services.
7. Indemnification
You agree to indemnify, defend, and hold harmless Vroots Cafe, its directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or related to your use of the website, violation of these terms, or infringement of any rights of a third party.
8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana.
9. Contact Information
For any queries, complaints, or support, you may contact us at:
Email: sangeetha@vrootscafe.com
Mobile: +91-93464 43353
Privacy Policy
Effective Date: 20-May-2025
At Vroots Cafe, we respect your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, and safeguard your data.
1. Information We Collect
We may collect the following types of personal data when you interact with our website or services:
- Name, contact number, and email address
- Billing and shipping address
- Payment information (processed via secure payment gateways)
- Device and browsing information (via cookies)
2. How We Use Your Information
We use your personal data to:
- Process and deliver your orders
- Communicate with you about your orders, promotions, or support queries
- Improve our website, services, and user experience
- Comply with legal obligations
3. Cookies
We use cookies and similar technologies to:
- Enhance user experience
- Monitor website performance
- Personalize content and advertisements
You may disable cookies through your browser settings; however, this may affect your experience with some features.
4. Data Security
We take industry-standard measures to protect your personal data, including:
- SSL encryption
- Secure payment gateways
- Restricted internal access
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Sharing
We do not sell or rent your personal data. We may share your information with trusted third-party vendors (such as delivery partners or payment processors) strictly for fulfilling your orders or legal compliance.
6. Your Rights
You have the right to:
- Access or update your personal information
- Request deletion of your data (subject to legal retention requirements)
- Opt out of marketing communications
To exercise your rights, contact us at sangeetha@vrootscafe.com.
7. Changes to Privacy Policy
We reserve the right to amend this policy at any time. Any changes will be posted on this page with an updated “Effective Date.”
Returns & Refund Policy
Due to the perishable nature of our food and beverage products, Vroots Cafe does not offer returns or refunds once the order is confirmed and delivered.
However, in the case of:
- Incorrect items delivered
- Damaged packaging upon delivery
- Health or safety concerns
Please contact us within 1 hour of delivery at sangeetha@vrootscafe.com or +91-93464 43353, and our team will review the matter and provide a resolution, which may include a replacement, and review of the incident may take up to 1 working hour. Replacement delivery will be done 2-3 working hours
Shipping & Delivery Policy
1. Delivery Timeline
Online orders will be delivered within 2–3 hours. Customized orders will be delivered on the same day.
2. Delivery Areas
We currently deliver within Hyderabad. Orders placed outside the serviceable area may be canceled or rescheduled.
3. Failed Delivery
In case of non-availability of the recipient or incorrect delivery details, we will attempt to contact you. If delivery is unsuccessful, the order will be considered fulfilled, and no refund will be provided.
4. Delivery Charges
Delivery charges, if applicable, will be displayed at checkout before final payment.